Many customers will request car transport quotes weeks or even months in advance expecting to “lock in” an exact schedule for a guaranteed price. It makes sense, right? Especially when preparing a cross-country move, it’s just logical to plan ahead and cross things off of the big “to-do” list. But auto transports are not like bus schedules or other types of transit that have regular, dependable daily or weekly schedules. There isn’t a way to micro-manage the timing of car transports in a way to guarantee set schedules in advance. It’s just a totally different process no matter how much notice you give your broker to arrange your transport for you.
It has everything to do with the transitory nature of car transport customers for door-to-door service. Bus schedules are well-timed from stop to stop or station to station, but car carriers don’t operate out of hubs like buses do. Each and every car transport route is as unique as they individual customers being served with that run. It wouldn’t be cost effect to run fleets of carriers half empty from stop to stop across the country just to be able to have a master schedule. Each car transport scheduled has to include a full truckload of customers from the same general region to the same region going the same direction the same week. Because routes and schedules can vary widely from run to run and week to week, there is no way to guarantee one specific pick-up date months in advance. The car transport schedule is ever-changing.
No matter when you place your order, your schedule will be confirmed the week of your “First Available for Pick-up” date, most often within 24-48 hours of pick-up. And that date is an estimate; the timing can still be affected by traffic or road construction or a few other issues your driver can’t control. As much as your broker wants to put you at ease (and your driver wants to give the specific timing you want) it is realistic to plan on being flexible. We know you have to deal with your work schedule or try to catch a flight or any number of other hassles, but there just isn’t a way to guarantee a transport schedule with perfect precision in advance.
Please give us a call if you have any questions about the car transport booking process: 866-221-1664.
Frequently Asked Questions
Honest Answers to Your Car Shipping Questions
Yes, we always ask for your specific pickup and delivery addresses, if the carrier can get right to the addresses you provide, they will. If the addresses that you give us are not safely accessible for a Multi-car carrier, however, you will need to make arrangements with the driver to meet at a nearby location where the carrier can safely get in and out.
People do it all the time (rarely for free) but the official answer is no.
Not what you wanted to hear, we know, but that is the honest answer.
We are not licensed to broker the shipment of household goods and, likewise, no car carrier that operates in the USA is licensed to transport them from state to state either. Despite what you might be being told by other car shipping companies you may speak with.
Remember, at the end of the day we're all salespeople, and the true answer to this question is not a great selling point.
You will hear a lot of companies tell you that you can put up to 100 pounds of items in the trunk, but that is not entirely true. That fact is that items of that amount are fairly common and the department of transportation is probably not going to split hairs and fine the trucker over items of that amount, provided they are not over their weight limit. They could fine them, however, if they see a vehicle stuffed full of personal items so the car carrier will most likely try to negotiate something with you to cover themselves against any costs they could incur. It's not something we can build into your contract though.
We have a short and helpful video on this topic in our user videos.
Only in rare cases and car carriers will usually charge a premium to make it happen.
All dates given by car carriers are typically estimates and projections.
For this reason (and to keep your cost down) we ask that you build in some flexibility and give us the earliest possible date you would be WILLING to release the vehicle, even though it may not be your preferred date.
We'll put you in direct contact with your car carrier and the driver will also typically call you the afternoon or evening before your pick up and delivery (they won't just show up unannounced, and if they do we want to hear about it). However, car carriers are out on the road battling traffic, weather and any number of other factors that can and do throw them off of their pickup and delivery projections from time to time.
If the projected dates we give you come and you are unable to make contact with your carrier, please call our office immediately so that we may help resolve the situation.
The average transit time from pick up to delivery on any vehicle going coast to coast will average 7 to 10 days. From there you can figure your transit time based on how far your vehicle is traveling, i.e. from either coast to the Midwest might average 3-7 days.
Even better, we do not even ask for payment until we have you confirmed for pickup by a safe, reliable, fully insured, direct car carrier. If for any reason you do not ship your car with the carrier that we arrange for you, there is no fee.
The fees paid directly to the carrier however, (in most cases, their fees are not paid until your vehicle is delivered) are not directly controlled by us, so any requests for a refund of the carrier's portion would need to be addressed with the carrier directly.
Of course! And you are always backed by our Damage Free Guarantee policy.
Part of what you pay us for is to verify that the car carrier that we put you on is covered by the proper amount of insurance and that everything is up to date.
There is never any additional cost to you for this coverage, and their insurance is always primary.