Yes! Ship a Car Direct is an industry leading car shipping company with an A+ from the BBB and 5 star reviews across the web. They were the first company to not require an up front deposit and the only company to offer a Damage Free Guarantee. Their MC number is 632461.
What about my other car shipping questions?
If you click on the livechat icon you will find a Knowledgebase with other answers to your car shipping questions, as well as a livechat agent.
But the best way is still to simply call us toll free at 866-221-1664
May I see a copy of your Terms and Conditions?
Of course, they are always available here on our website by using the following link:
Do I have to be there or can someone else give/receive my vehicle?
The carrier will contact whomever you tell us to contact, whether it is you, a friend, a dealer, etc. There is no “power of attorney” necessary. Someone simply needs to be present on both ends to sign the Bill of Lading, we do not recommend leaving the car unattended as you will not have the necessary verification for your damage insurance coverage if the Bill of Lading is not signed on both ends.
Is car shipping door to door?
Yes, we always ask for your specific pickup and delivery addresses, if the carrier can get right to the addresses you provide, they will. If the addresses that you give us are not safely accessible for a Multi-car carrier, however, you will need to make arrangements with the driver to meet at a nearby location where the carrier can safely get in and out.
What kind of carrier is it?
We do both open and enclosed vehicle transport and all various sizes. The majority of cross country moves will be on an 8-10 car carrier, the kind that you see new cars on all of the time. The smaller 2-3 car carriers will tend to do shorter, more “localized” shipments.
What if my vehicle is damaged?
Damage is rare, but unfortunately it does happen. The single most important thing for you to do if your vehicle is damaged is to note the damage on your final bill of lading report when you receive the vehicle.
The bill of lading is the report that the driver will fill out on pickup, denoting if there is any pre-existing damage. Any damage that occurs in transit must be entered on this report on delivery. Failure to do so could seriously hinder your damage claim, so we cannot stress this enough. Look your vehicle over thoroughly when you receive it. The bill of lading is a document that releases the carrier of liability once signed at delivery.
Is my vehicle insured?
Of course! And you are always backed by our Damage Free Guarantee policy.
Part of what you pay us for is to verify that the car carrier that we put you on is covered by the proper amount of insurance and that everything is up to date.
There is never any additional cost to you for this coverage, and their insurance is always primary.
How much lead-time is necessary?
This is a great question, and if you ask 10 different companies, you'll get 10 different answers. There is no “set” amount of necessary lead-time. Whatever you can give is great, but don't worry if you have to hold off until the last minute, if your move is priced correctly, it will usually get picked up within a day or two of your first available date.
Is my service fee refundable?
Even better, we do not even ask for payment until we have you confirmed for pickup by a safe, reliable, fully insured, direct car carrier. If for any reason you do not ship your car with the carrier that we arrange for you, there is no fee.
The fees paid directly to the carrier however, (in most cases, their fees are not paid until your vehicle is delivered) are not directly controlled by us, so any requests for a refund of the carrier's portion would need to be addressed with the carrier directly.