Hiring an auto transport company is a convenient way to move your vehicle long distances. However, it is important to do adequate research and ask the right questions to ensure you are choosing the right company for the job. Your vehicle is a valuable asset, so you want to work with an auto transport company that understands the importance of providing exceptional customer service. Research is the key to finding a reputable auto shipping company. Here are some of the most important questions to ask to ensure you find a trusted company.
Are you licensed and registered?
You want to be sure you are working with a company that you can trust to transport your car safely so you need to start by making sure they have the necessary licenses and certifications. Every transport company should be registered with the USDOT and they should be able to provide you with their USDOT # for verification.
What are your rates?
One of the most important questions to ask is, “How much is this going to cost?” A reputable company should provide you with their transport rates and offer an estimate with no obligation required. If the company doesn’t offer a complimentary quote, it’s a red flag that you should look elsewhere.
Are there any additional fees?
This is a very important question to ask because you don’t want to be surprised with hidden costs and fees. Ask the company for a comprehensive quote that includes all costs and any penalty fees.
Do you offer insurance?
Insurance is important when it comes to shipping a car. You want to make sure your vehicle is protected in the event of damage. Before signing a contract, find out about the company’s coverage options.
Do you have any references?
You can’t always trust online reviews as a legitimate reference. These online reviews can be easily manipulated. Ask for references from actual customers that you can contact directly. This way you can ensure you are getting an honest review.
Do you require a deposit?
Is it not uncommon for auto transport companies to require a deposit before shipping your vehicle. They should not, however, require full payment until your vehicle is actually delivered.
How will my car be transported?
When it comes to shipping a car, there are two primary methods for shipping: open or enclosed carrier shipping. They each have their own advantages and disadvantages and they vary in price so be sure you know how your vehicle is being transported.
Where will my vehicle be delivered?
Some carriers offer door to door shipping while others deliver the vehicles to a terminal for pickup. Ask the company what you can expect when it comes to delivery and which delivery options they offer.