Planning an auto transport can be a real learning experience. It’s not like the travel industry or other delivery services, as many folks assume it might be. When we speak to customers researching their transport options, we have to tackle common expectations around scheduling a long-distance hauler.
As much as we would like to accommodate each customer’s specific timing requests, the truth is that it's tough to guarantee pick-up or delivery dates.
All dates provided for your auto transport are estimates and projections.Most car carriers will hit those estimates, but you still want to build in some flexibility.
Auto haulers have to schedule a full truckload, picking up and delivering to multiple customers in a given week. They are out on the road battling traffic, weather and any number of other factors that can (and do) throw off their pickup and delivery projections from time to time.
For this reason we ask that you give us the earliest possible date you would be willing to release the vehicle, even though it may not be your preferred date.
Once your move is contracted, we put you in direct contact with your carrier and the carrier will also typically call you the afternoon or evening before your pick-up and delivery. (They won't just show up unannounced, and if they do we want to hear about it.)
Your driver will also provide an arrival estimate so you have an idea when to expect delivery, but the schedule is not “locked” in advance. Because your driver can’t control issues like traffic, it is best to leave your schedule open around your auto hauler’s arrival.
We recommend getting a friend or a family member to help cover if you have to work or have to schedule an appointment. (And we advise against making a flight on the same day the carrier arrives.)
To be really prepared for your auto transport, it is most realistic to accept the timing as a projection, not a guaranteed appointment. If you have any questions about that, feel free to give us a call: 866-221-1664.