Reading : 2 minutes
Jan 16, 2024

It is nearly impossible for auto transport companies to provide exact pickup and delivery times. Unforeseen circumstances such as weather, traffic, or mechanical problems can cause delays. For this reason, you may be wondering whether or not you have to be present when your vehicle is picked up or delivered. The short answer is that you do not have to personally be there, but someone who can act on your behalf does need to be present. 

What to Expect When Your Vehicle is Picked Up

Prior to having your vehicle shipped, you and your transporter should have discussed the terms of your contract including payment information, insurance terms, and mutual contact information. If you have any last-minute questions about the process, you can ask your driver at pick-up. This is also a good time to confirm everything and discuss any other issues pertaining to your vehicle. 

Your transporter will also conduct an inspection of your vehicle, and together you will make note of any scratches, dings, or dents. You will have to confirm this inspection by signing the driver’s Bill of Lading, which includes details of the inspection. This document serves as proof  of your vehicle’s condition in the event that it gets damaged during transit. 

What to Expect When Your Vehicle is Delivered

It is very important that you, or someone who can act on your behalf, is present upon delivery to meet with the transporter. That’s because another inspection will be performed when your vehicle arrives at its destination and you will need to compare it to the original inspection report documented on the Bill of Lading. You, or the person you designate pick up the vehicle, will be required to sign the Bill of Lading again upon delivery. At this point, you will complete payment and the transaction will be final. 

What if You Are Not Available?

If you are unable to be present at either pick up or delivery, you should  have a representative that can act on your behalf. This person must be at least 18 years of age and you must provide their contact information to the transport driver prior to shipment. This person will be responsible for conducting the inspection and signing the Bill of Lading at both pickup and delivery. 

Frequently Asked Questions

Honest Answers to Your Car Shipping Questions

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