There is no doubt that we all enjoy a good deal but when it comes to auto transport, cheaper is not always better. The fact is, there are significant costs associated with loading your vehicle onto a truck and transporting it from one place to another. Therefore, keep in mind that if a shipping quote sounds too good to be true, it probably is. Think of it much like you would buying a car. You wouldn’t buy the cheapest car on the lot because you would assume something is wrong with it and the same is true when choosing a shipping company. Your vehicle is a valuable asset so don’t take your chances on an unreliable shipping company and never base your decision on price alone. Here’s why:
Cheap Prices Usually Mean Hidden Fees
Some companies try to lure customers by offering a lowball quote but what customers aren’t seeing are the additional fees and surcharges that will be tacked onto the bill. If you get a quote that seems drastically cheaper than the others, be sure and ask about extra fees and charges so they can’t sneak them in.
Cheaper Prices Mean Less Customer Service
We have all heard the old adage “you get what you pay for” and the same holds true for shipping companies. Many of these cheaper companies have lower prices because they don’t actually have a customer service department and you are dealing directly with the driver. This can present huge problems if you need to address a problem with delays or damage. Great customer service is worth paying for!
Cheaper Prices Mean Less Experience
Established auto transporters have more experience and this matters when you are shipping a vehicle across the country. This experience may cost you a bit more but it may also save you time and spare you the headache and hassle of dealing with delays or damage.
Cheaper Prices Might Mean Scammers
Unfortunately there are scammers out there who are looking to profit off vulnerable customers. They will try to trick you into paying a deposit for your vehicle transport and then they never show up to pick up your vehicle. One of the best ways to tell if the company is legitimate is by looking on the company website for their six-digit MC Docket number. Every auto transport company is required to be registered by the Federal Motor Carrier Administration and this number is proof of their registration.
Frequently Asked Questions
Honest Answers to Your Car Shipping Questions
Yes, we always ask for your specific pickup and delivery addresses, if the carrier can get right to the addresses you provide, they will. If the addresses that you give us are not safely accessible for a Multi-car carrier, however, you will need to make arrangements with the driver to meet at a nearby location where the carrier can safely get in and out.
People do it all the time (rarely for free) but the official answer is no.
Not what you wanted to hear, we know, but that is the honest answer.
We are not licensed to broker the shipment of household goods and, likewise, no car carrier that operates in the USA is licensed to transport them from state to state either. Despite what you might be being told by other car shipping companies you may speak with.
Remember, at the end of the day we're all salespeople, and the true answer to this question is not a great selling point.
You will hear a lot of companies tell you that you can put up to 100 pounds of items in the trunk, but that is not entirely true. That fact is that items of that amount are fairly common and the department of transportation is probably not going to split hairs and fine the trucker over items of that amount, provided they are not over their weight limit. They could fine them, however, if they see a vehicle stuffed full of personal items so the car carrier will most likely try to negotiate something with you to cover themselves against any costs they could incur. It's not something we can build into your contract though.
We have a short and helpful video on this topic in our user videos.
Only in rare cases and car carriers will usually charge a premium to make it happen.
All dates given by car carriers are typically estimates and projections.
For this reason (and to keep your cost down) we ask that you build in some flexibility and give us the earliest possible date you would be WILLING to release the vehicle, even though it may not be your preferred date.
We'll put you in direct contact with your car carrier and the driver will also typically call you the afternoon or evening before your pick up and delivery (they won't just show up unannounced, and if they do we want to hear about it). However, car carriers are out on the road battling traffic, weather and any number of other factors that can and do throw them off of their pickup and delivery projections from time to time.
If the projected dates we give you come and you are unable to make contact with your carrier, please call our office immediately so that we may help resolve the situation.
The average transit time from pick up to delivery on any vehicle going coast to coast will average 7 to 10 days. From there you can figure your transit time based on how far your vehicle is traveling, i.e. from either coast to the Midwest might average 3-7 days.
Even better, we do not even ask for payment until we have you confirmed for pickup by a safe, reliable, fully insured, direct car carrier. If for any reason you do not ship your car with the carrier that we arrange for you, there is no fee.
The fees paid directly to the carrier however, (in most cases, their fees are not paid until your vehicle is delivered) are not directly controlled by us, so any requests for a refund of the carrier's portion would need to be addressed with the carrier directly.
Of course! And you are always backed by our Damage Free Guarantee policy.
Part of what you pay us for is to verify that the car carrier that we put you on is covered by the proper amount of insurance and that everything is up to date.
There is never any additional cost to you for this coverage, and their insurance is always primary.