What to Look for in a Bad Shipping Car Company
There’re dozens of car shipping companies out there, which can make it a complicated, head hurting experience if you don’t know what to look for. Which ones are good? Most importantly, which ones aren’t? Here’s your breakdown of these top red flags to look out for in a bad shipping company – and what you can do for a stress-free customer experience.
Low Cost, No Guarantee
Your car is one thing in your life you depend on. It would be a major inconvenience – not to mention a big thorn in your side – if something happened to it. So, when it comes to how shipping companies are priced… you typically get what you pay for. If a company praises their lower-than-low price, do your homework.
Are they skimping on something else like providing adequate insurance, or customer service? Are there hidden fees? (Ask for everything to be spelled out in the contract, and don’t sign if they’ve added on any fees not discussed previously!) Being competitively priced is one thing, but if their price is too good to be true, they probably are.
It’s worth it to spend a little time doing your research before choosing a car shipping company. One of the best ways to know which company is reputable and trustworthy is by researching them for yourself with online reviews. Are most of the reviews positive or negative? It’s ok if a company has a few negative reviews in there, as they are subjective. But, when a company has multiple reviews all pointing out a common issue(s), that’s worth paying attention to. And with the negative reviews, what is the company's response? Do they take the defensive and blame the reviewer? Or do they take ownership when things go awry, apologize and attempt to make things right?
Forget the Amateurs – Go for the Experts Instead
While the car shipping process can be a daunting task (where do you begin?) it doesn’t have to be. A car shipping broker can do the work FOR you. Ship A Car Direct knows the ins and outs of every shipping company out there, and weeds through 80 percent of them to find the perfect one for you. With an iron-clad guarantee and dozens of 5-star ratings, they will provide a seamless shipping experience from start to finish. Contact them today for a free quote!
Frequently Asked Questions
Honest Answers to Your Car Shipping Questions
Yes, we always ask for your specific pickup and delivery addresses, if the carrier can get right to the addresses you provide, they will. If the addresses that you give us are not safely accessible for a Multi-car carrier, however, you will need to make arrangements with the driver to meet at a nearby location where the carrier can safely get in and out.
People do it all the time (rarely for free) but the official answer is no.
Not what you wanted to hear, we know, but that is the honest answer.
We are not licensed to broker the shipment of household goods and, likewise, no car carrier that operates in the USA is licensed to transport them from state to state either. Despite what you might be being told by other car shipping companies you may speak with.
Remember, at the end of the day we're all salespeople, and the true answer to this question is not a great selling point.
You will hear a lot of companies tell you that you can put up to 100 pounds of items in the trunk, but that is not entirely true. That fact is that items of that amount are fairly common and the department of transportation is probably not going to split hairs and fine the trucker over items of that amount, provided they are not over their weight limit. They could fine them, however, if they see a vehicle stuffed full of personal items so the car carrier will most likely try to negotiate something with you to cover themselves against any costs they could incur. It's not something we can build into your contract though.
We have a short and helpful video on this topic in our user videos.
Only in rare cases and car carriers will usually charge a premium to make it happen.
All dates given by car carriers are typically estimates and projections.
For this reason (and to keep your cost down) we ask that you build in some flexibility and give us the earliest possible date you would be WILLING to release the vehicle, even though it may not be your preferred date.
We'll put you in direct contact with your car carrier and the driver will also typically call you the afternoon or evening before your pick up and delivery (they won't just show up unannounced, and if they do we want to hear about it). However, car carriers are out on the road battling traffic, weather and any number of other factors that can and do throw them off of their pickup and delivery projections from time to time.
If the projected dates we give you come and you are unable to make contact with your carrier, please call our office immediately so that we may help resolve the situation.
The average transit time from pick up to delivery on any vehicle going coast to coast will average 7 to 10 days. From there you can figure your transit time based on how far your vehicle is traveling, i.e. from either coast to the Midwest might average 3-7 days.
Even better, we do not even ask for payment until we have you confirmed for pickup by a safe, reliable, fully insured, direct car carrier. If for any reason you do not ship your car with the carrier that we arrange for you, there is no fee.
The fees paid directly to the carrier however, (in most cases, their fees are not paid until your vehicle is delivered) are not directly controlled by us, so any requests for a refund of the carrier's portion would need to be addressed with the carrier directly.
Of course! And you are always backed by our Damage Free Guarantee policy.
Part of what you pay us for is to verify that the car carrier that we put you on is covered by the proper amount of insurance and that everything is up to date.
There is never any additional cost to you for this coverage, and their insurance is always primary.