Auto transport is a great way for people to get their vehicle from one place to another. Whether they are moving and need to get their car across the country, or they have purchased a car from a long distance away, auto transport provides an easy and convenient way to move your vehicle. This service ensures that vehicles are picked up and delivered to the specified destination which can be very beneficial to car owners. If you are considering auto transport, here are a few things you can expect when picking up your car from its destination.
Once you have chosen an auto transport company, you will schedule a date for your delivery. The company will arrange for a delivery date with the driver of the auto carrier. This auto carrier will be transporting multiple cars, so the pickup process might vary. Some companies will provide the convenience of having your car delivered directly to your home. Other times, your car might be delivered to a terminal or transport company’s lot where you will be instructed to come and pick it up. If the address you provide is not safely accessible by the transport carrier, you might need to make other arrangements for another location close by. If you prefer your car delivered directly to your home or business, you need to check with the auto transport company prior to shipment to ensure they offer a door-to-door service.
Once your car arrives at its destination, the carrier will contact the person you have authorized to pick up the vehicle. You can provide the contact information and be present to sign the Bill of Lading. It is important to make sure your car is picked up as soon as possible. Should you need to file an insurance claim for any reason, you will need this Bill of Lading as verification for your claim. You should never leave your car unattended because if any theft or damage should occur, the auto transport company would not be liable.
Shipping a vehicle is easier than you might think, and you can arrange to have your car delivered right where you need it. It saves the car owner time, money, and the hassle of driving a vehicle long distance.
Frequently Asked Questions
Honest Answers to Your Car Shipping Questions
Yes, we always ask for your specific pickup and delivery addresses, if the carrier can get right to the addresses you provide, they will. If the addresses that you give us are not safely accessible for a Multi-car carrier, however, you will need to make arrangements with the driver to meet at a nearby location where the carrier can safely get in and out.
People do it all the time (rarely for free) but the official answer is no.
Not what you wanted to hear, we know, but that is the honest answer.
We are not licensed to broker the shipment of household goods and, likewise, no car carrier that operates in the USA is licensed to transport them from state to state either. Despite what you might be being told by other car shipping companies you may speak with.
Remember, at the end of the day we're all salespeople, and the true answer to this question is not a great selling point.
You will hear a lot of companies tell you that you can put up to 100 pounds of items in the trunk, but that is not entirely true. That fact is that items of that amount are fairly common and the department of transportation is probably not going to split hairs and fine the trucker over items of that amount, provided they are not over their weight limit. They could fine them, however, if they see a vehicle stuffed full of personal items so the car carrier will most likely try to negotiate something with you to cover themselves against any costs they could incur. It's not something we can build into your contract though.
We have a short and helpful video on this topic in our user videos.
Only in rare cases and car carriers will usually charge a premium to make it happen.
All dates given by car carriers are typically estimates and projections.
For this reason (and to keep your cost down) we ask that you build in some flexibility and give us the earliest possible date you would be WILLING to release the vehicle, even though it may not be your preferred date.
We'll put you in direct contact with your car carrier and the driver will also typically call you the afternoon or evening before your pick up and delivery (they won't just show up unannounced, and if they do we want to hear about it). However, car carriers are out on the road battling traffic, weather and any number of other factors that can and do throw them off of their pickup and delivery projections from time to time.
If the projected dates we give you come and you are unable to make contact with your carrier, please call our office immediately so that we may help resolve the situation.
The average transit time from pick up to delivery on any vehicle going coast to coast will average 7 to 10 days. From there you can figure your transit time based on how far your vehicle is traveling, i.e. from either coast to the Midwest might average 3-7 days.
Even better, we do not even ask for payment until we have you confirmed for pickup by a safe, reliable, fully insured, direct car carrier. If for any reason you do not ship your car with the carrier that we arrange for you, there is no fee.
The fees paid directly to the carrier however, (in most cases, their fees are not paid until your vehicle is delivered) are not directly controlled by us, so any requests for a refund of the carrier's portion would need to be addressed with the carrier directly.
Of course! And you are always backed by our Damage Free Guarantee policy.
Part of what you pay us for is to verify that the car carrier that we put you on is covered by the proper amount of insurance and that everything is up to date.
There is never any additional cost to you for this coverage, and their insurance is always primary.
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