As you prepare to ship your vehicle across the country, you don’t want to hand your car over to just any car shipping company. You want to be sure the company you choose treats your vehicle as if it were their own. That’s why it’s important to do your research so you can find a reliable car transport company. You want to have peace of mind when selecting a company to ship your vehicle, so look for the following signs that the company is reliable.
Oftentimes people locate a shipper through online services so it’s hard to tell if the company is legitimate. One way you can find out is by looking for the company’s MC Docket Number. This six-digit number should be located somewhere on the website and is required by the Federal Motor Carrier Administration. Any reliable car shipping company will make this number visible on their website and this guarantees that the company is legitimate. When in doubt, you can check the FMCSA website to verify whether the company is registered.
Positive Customer Reviews
Any reliable car transport company should have good reviews and online ratings. Read all reviews and make sure they are informative and tell the good and the bad experiences. Do, however, check more than just the company’s website. They are likely to only post positive reviews on their website, so do plenty of research. It’s also a good idea to check out the company’s rating with the Better Business Bureau.
Pay Attention to the Price
There’s nothing wrong with trying to get a fair price, but if you are receiving a quote that is drastically cheaper than other shipping companies, this could be a red flag. Transportation costs should be pretty similar across the board so be wary if you notice something much lower.
Most reliable auto transport companies carry insurance in case the vehicle should be damaged by weather, flying debris, or any other natural incident. Ask to see a copy of the company’s insurance policy so you can verify the coverage.
Any reliable auto transport company should be able to provide you with a fairly accurate quote that includes all costs associated with shipment. You don’t want to work with a company that has hidden fees and charges. To ensure you are getting an accurate quote, make sure it includes the make and model of your vehicle, the distance of the transport, and the type of transport you will be using (open-air or enclosed).
They Have a Clear Policy Regarding Delays
Any auto transport company that guarantees a delivery date is not being honest. There is no such thing as a guarantee with auto transport. Things happen that are out of the company’s control such as weather, traffic jams, and road closures. Therefore, the company should have a clear policy regarding delays.
While most auto transport companies are reliable, you should always do your research just to be sure. Look for these signs when choosing a company to transport your vehicle.
Frequently Asked Questions
Honest Answers to Your Car Shipping Questions
Yes, we always ask for your specific pickup and delivery addresses, if the carrier can get right to the addresses you provide, they will. If the addresses that you give us are not safely accessible for a Multi-car carrier, however, you will need to make arrangements with the driver to meet at a nearby location where the carrier can safely get in and out.
People do it all the time (rarely for free) but the official answer is no.
Not what you wanted to hear, we know, but that is the honest answer.
We are not licensed to broker the shipment of household goods and, likewise, no car carrier that operates in the USA is licensed to transport them from state to state either. Despite what you might be being told by other car shipping companies you may speak with.
Remember, at the end of the day we're all salespeople, and the true answer to this question is not a great selling point.
You will hear a lot of companies tell you that you can put up to 100 pounds of items in the trunk, but that is not entirely true. That fact is that items of that amount are fairly common and the department of transportation is probably not going to split hairs and fine the trucker over items of that amount, provided they are not over their weight limit. They could fine them, however, if they see a vehicle stuffed full of personal items so the car carrier will most likely try to negotiate something with you to cover themselves against any costs they could incur. It's not something we can build into your contract though.
We have a short and helpful video on this topic in our user videos.
Only in rare cases and car carriers will usually charge a premium to make it happen.
All dates given by car carriers are typically estimates and projections.
For this reason (and to keep your cost down) we ask that you build in some flexibility and give us the earliest possible date you would be WILLING to release the vehicle, even though it may not be your preferred date.
We'll put you in direct contact with your car carrier and the driver will also typically call you the afternoon or evening before your pick up and delivery (they won't just show up unannounced, and if they do we want to hear about it). However, car carriers are out on the road battling traffic, weather and any number of other factors that can and do throw them off of their pickup and delivery projections from time to time.
If the projected dates we give you come and you are unable to make contact with your carrier, please call our office immediately so that we may help resolve the situation.
The average transit time from pick up to delivery on any vehicle going coast to coast will average 7 to 10 days. From there you can figure your transit time based on how far your vehicle is traveling, i.e. from either coast to the Midwest might average 3-7 days.
Even better, we do not even ask for payment until we have you confirmed for pickup by a safe, reliable, fully insured, direct car carrier. If for any reason you do not ship your car with the carrier that we arrange for you, there is no fee.
The fees paid directly to the carrier however, (in most cases, their fees are not paid until your vehicle is delivered) are not directly controlled by us, so any requests for a refund of the carrier's portion would need to be addressed with the carrier directly.
Of course! And you are always backed by our Damage Free Guarantee policy.
Part of what you pay us for is to verify that the car carrier that we put you on is covered by the proper amount of insurance and that everything is up to date.
There is never any additional cost to you for this coverage, and their insurance is always primary.