Most people think that the only job of a car transport service company is to move a vehicle from point A to point B. The truth is that car movers are expected to do so much more. Find out what their most important responsibilities are and what customers should expect from their services.
License and Registration
Auto movers have to be licensed and registered with the U.S. Department of Transportation. This agency oversees the practice and business of auto moving and transport. In order for movers to be registered and given a license, they have to comply with the standards and regulations set by the DOT in terms of business operations, practices and safety. Auto movers that comply with these requirements are more likely to offer quality services to their customers.
All car carriers and movers are expected to carry insurance. Two of the most common types of insurance to expect are cargo insurance and liability insurance. Cargo insurance provides protection for the cargo by limiting the types of cars or vehicles that a truck can carry. It covers any minor damages such as dents and scratches that could happen during transport.
Liability insurance, on the other hand provides protection for the carrier's contents and will cover damages that could occur because of driver error. Certain forms of insurance are required by the Department of Transportation, so customers should inquire regarding its availability and the type/s of coverage that the mover carries.
All car movers should provide clear and complete information to their customers regarding the extent and limitations of their services, the types of transport vehicles they can offer, delivery schedules, cost, charges and fees, etc. This will allow customers to identify which service fits their needs best. When customers have access to proper information, they are able to make informed decisions. There is also less likelihood of any misunderstanding that may arise due to incomplete information.
Provide a Formal Agreement
All transactions with auto movers must be covered by a contract which should include in detail important information such as the type of service the customer will use, terms, conditions, fees and other special services that the customer may require.
Moving Vehicles That Do Not Run
Some vehicles may not run properly or may be inoperable. Car movers are responsible for informing the owner regarding the car's condition upon pick-up and to use equipment that can aid in loading the vehicle onto the carrier. In most cases, additional fees will be charged for the extra service.
Frequently Asked Questions
Honest Answers to Your Car Shipping Questions
Yes, we always ask for your specific pickup and delivery addresses, if the carrier can get right to the addresses you provide, they will. If the addresses that you give us are not safely accessible for a Multi-car carrier, however, you will need to make arrangements with the driver to meet at a nearby location where the carrier can safely get in and out.
People do it all the time (rarely for free) but the official answer is no.
Not what you wanted to hear, we know, but that is the honest answer.
We are not licensed to broker the shipment of household goods and, likewise, no car carrier that operates in the USA is licensed to transport them from state to state either. Despite what you might be being told by other car shipping companies you may speak with.
Remember, at the end of the day we're all salespeople, and the true answer to this question is not a great selling point.
You will hear a lot of companies tell you that you can put up to 100 pounds of items in the trunk, but that is not entirely true. That fact is that items of that amount are fairly common and the department of transportation is probably not going to split hairs and fine the trucker over items of that amount, provided they are not over their weight limit. They could fine them, however, if they see a vehicle stuffed full of personal items so the car carrier will most likely try to negotiate something with you to cover themselves against any costs they could incur. It's not something we can build into your contract though.
We have a short and helpful video on this topic in our user videos.
Only in rare cases and car carriers will usually charge a premium to make it happen.
All dates given by car carriers are typically estimates and projections.
For this reason (and to keep your cost down) we ask that you build in some flexibility and give us the earliest possible date you would be WILLING to release the vehicle, even though it may not be your preferred date.
We'll put you in direct contact with your car carrier and the driver will also typically call you the afternoon or evening before your pick up and delivery (they won't just show up unannounced, and if they do we want to hear about it). However, car carriers are out on the road battling traffic, weather and any number of other factors that can and do throw them off of their pickup and delivery projections from time to time.
If the projected dates we give you come and you are unable to make contact with your carrier, please call our office immediately so that we may help resolve the situation.
The average transit time from pick up to delivery on any vehicle going coast to coast will average 7 to 10 days. From there you can figure your transit time based on how far your vehicle is traveling, i.e. from either coast to the Midwest might average 3-7 days.
Even better, we do not even ask for payment until we have you confirmed for pickup by a safe, reliable, fully insured, direct car carrier. If for any reason you do not ship your car with the carrier that we arrange for you, there is no fee.
The fees paid directly to the carrier however, (in most cases, their fees are not paid until your vehicle is delivered) are not directly controlled by us, so any requests for a refund of the carrier's portion would need to be addressed with the carrier directly.
Of course! And you are always backed by our Damage Free Guarantee policy.
Part of what you pay us for is to verify that the car carrier that we put you on is covered by the proper amount of insurance and that everything is up to date.
There is never any additional cost to you for this coverage, and their insurance is always primary.