After you have done your research on car haulers, after you have contacted Safe Direct Car Shipping and placed your order, you may be wondering what to do to get ready for the car hauler. Here are the quick answers to the common concerns so you can be ready for the truck and driver on pick-up day.
Your carrier driver will need your keys on pick-up and throughout the transport.
For standard, operational vehicles your car will be driven onto the car hauler. Since your car will be on a truck with a few other vehicles, it may need to be offloaded briefly during the transport depending on the route and the unique addresses of other pick-ups and drop-offs. For that reason, your driver will need to hang on to those keys.
Your vehicle does need some gas in it.
As mentioned above, because your car will be driven on to the truck under its own power, it will have to have a little gas in it. A quarter of a tank should be sufficient, but if you have more gas left over when it’s loading day, that’s fine too.
You do not need to provide documentation.
The driver will bring paperwork for you to sign, but you do not need to provide any proof of insurance or power of attorney or anything like that – even if you are leaving your car to a friend to load/unload.
You don’t need to wash it.
It is going to get dusty during transport. Really dusty.
Taking pictures on pick-up and delivery is a terrific idea!
It’s not required, but in the unlikely event you should need to follow-up on damage, photographic documentation is handy.
We don’t recommend leaving stuff in the car.
Though it would be convenient to use your transport to ship belongings too, we can’t include that in your car shipping quote. While there are some situations for which a bag or two in the trunk might be overlooked, you will have to defer to your driver. Depending on the weight of the entire load you might incur additional fees or you may have to remove your things before the car is loaded.
Still have questions about how to get ready for your car hauler? Give us a call at 866-221-1664, a representative will be happy to help get you the information you need!
Frequently Asked Questions
Honest Answers to Your Car Shipping Questions
Yes, we always ask for your specific pickup and delivery addresses, if the carrier can get right to the addresses you provide, they will. If the addresses that you give us are not safely accessible for a Multi-car carrier, however, you will need to make arrangements with the driver to meet at a nearby location where the carrier can safely get in and out.
People do it all the time (rarely for free) but the official answer is no.
Not what you wanted to hear, we know, but that is the honest answer.
We are not licensed to broker the shipment of household goods and, likewise, no car carrier that operates in the USA is licensed to transport them from state to state either. Despite what you might be being told by other car shipping companies you may speak with.
Remember, at the end of the day we're all salespeople, and the true answer to this question is not a great selling point.
You will hear a lot of companies tell you that you can put up to 100 pounds of items in the trunk, but that is not entirely true. That fact is that items of that amount are fairly common and the department of transportation is probably not going to split hairs and fine the trucker over items of that amount, provided they are not over their weight limit. They could fine them, however, if they see a vehicle stuffed full of personal items so the car carrier will most likely try to negotiate something with you to cover themselves against any costs they could incur. It's not something we can build into your contract though.
We have a short and helpful video on this topic in our user videos.
Only in rare cases and car carriers will usually charge a premium to make it happen.
All dates given by car carriers are typically estimates and projections.
For this reason (and to keep your cost down) we ask that you build in some flexibility and give us the earliest possible date you would be WILLING to release the vehicle, even though it may not be your preferred date.
We'll put you in direct contact with your car carrier and the driver will also typically call you the afternoon or evening before your pick up and delivery (they won't just show up unannounced, and if they do we want to hear about it). However, car carriers are out on the road battling traffic, weather and any number of other factors that can and do throw them off of their pickup and delivery projections from time to time.
If the projected dates we give you come and you are unable to make contact with your carrier, please call our office immediately so that we may help resolve the situation.
The average transit time from pick up to delivery on any vehicle going coast to coast will average 7 to 10 days. From there you can figure your transit time based on how far your vehicle is traveling, i.e. from either coast to the Midwest might average 3-7 days.
Even better, we do not even ask for payment until we have you confirmed for pickup by a safe, reliable, fully insured, direct car carrier. If for any reason you do not ship your car with the carrier that we arrange for you, there is no fee.
The fees paid directly to the carrier however, (in most cases, their fees are not paid until your vehicle is delivered) are not directly controlled by us, so any requests for a refund of the carrier's portion would need to be addressed with the carrier directly.
Of course! And you are always backed by our Damage Free Guarantee policy.
Part of what you pay us for is to verify that the car carrier that we put you on is covered by the proper amount of insurance and that everything is up to date.
There is never any additional cost to you for this coverage, and their insurance is always primary.
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