Shipping a car across the country is something most people only do once a lifetime (if at all), so the process is unfamiliar. A great way to gain confidence about it is to read one of our car shipping reviews from an actual customer.
Our customer Karen R. left feedback for us after she transported her car from California to Maryland. She even had a false start with another transporter before finding us. Here is what she says about the experience:
Needed to move my SUV across country from CA to MD. Had used another transport service for move from MD to CA and was very dissatisfied. Had to sign an upfront contract and pay an upfront deposit for service with that company. They did not keep me informed and contacting them was difficult (long hold times, etc.) 30 days past my original pick up date, they finally did find a carrier but when the carrier contacted me for pick up directly, I was asked for several hundred dollars over contracted amount. Obviously, hadn't been notified of this in advance by the transport service.
Dealing with Safe Direct was an entirely different experience. Selected them by the Transport reviews and ratings. No upfront signing of a contract, no deposit until a carrier was assigned. Company provided very informative video links explaining all aspects of transport process. David, who was my contact person, kept me well informed throughout via email or telephone.
When no carrier had picked up my transport five days after my initial available date, David worked with me to make sure my vehicle was picked up within the time parameter I had provided.
I did end up having to 'sweeten the deal' somewhat to make my transport more attractive to a prospective carrier and also had to be willing to adjust my drop off destination somewhat, which amounted to my being willing to drive a little over an hour to a nearby destination. However, I did not feel manipulated into paying more than my estimated amount by Safe Direct because David was very forthcoming with information on the trips in my time-frame that had been picked up, the rates agreed to, etc.
After a carrier was assigned to me, David was accessible in case I had any problems and followed up after my transport was complete.
The carrier that ultimately accepted my transport (M&T Transport) turned out to be very professional and in the end, actually delivered my car early to my destination! They also were very good about keeping in contact with me about the status of their arrival and most importantly, my vehicle was delivered to me in the same excellent condition it was picked up in.
I would definitely recommend Safe Direct and plan to use them again in the future based on this experience.
How's that for informative feedback?! Thanks, Karen!!
If Karen's experience inspires any questions about car shipping, please give us a call. Our friendly representatives are happy to explain the process and the quotes are free!
Frequently Asked Questions
Honest Answers to Your Car Shipping Questions
Yes, we always ask for your specific pickup and delivery addresses, if the carrier can get right to the addresses you provide, they will. If the addresses that you give us are not safely accessible for a Multi-car carrier, however, you will need to make arrangements with the driver to meet at a nearby location where the carrier can safely get in and out.
People do it all the time (rarely for free) but the official answer is no.
Not what you wanted to hear, we know, but that is the honest answer.
We are not licensed to broker the shipment of household goods and, likewise, no car carrier that operates in the USA is licensed to transport them from state to state either. Despite what you might be being told by other car shipping companies you may speak with.
Remember, at the end of the day we're all salespeople, and the true answer to this question is not a great selling point.
You will hear a lot of companies tell you that you can put up to 100 pounds of items in the trunk, but that is not entirely true. That fact is that items of that amount are fairly common and the department of transportation is probably not going to split hairs and fine the trucker over items of that amount, provided they are not over their weight limit. They could fine them, however, if they see a vehicle stuffed full of personal items so the car carrier will most likely try to negotiate something with you to cover themselves against any costs they could incur. It's not something we can build into your contract though.
We have a short and helpful video on this topic in our user videos.
Only in rare cases and car carriers will usually charge a premium to make it happen.
All dates given by car carriers are typically estimates and projections.
For this reason (and to keep your cost down) we ask that you build in some flexibility and give us the earliest possible date you would be WILLING to release the vehicle, even though it may not be your preferred date.
We'll put you in direct contact with your car carrier and the driver will also typically call you the afternoon or evening before your pick up and delivery (they won't just show up unannounced, and if they do we want to hear about it). However, car carriers are out on the road battling traffic, weather and any number of other factors that can and do throw them off of their pickup and delivery projections from time to time.
If the projected dates we give you come and you are unable to make contact with your carrier, please call our office immediately so that we may help resolve the situation.
The average transit time from pick up to delivery on any vehicle going coast to coast will average 7 to 10 days. From there you can figure your transit time based on how far your vehicle is traveling, i.e. from either coast to the Midwest might average 3-7 days.
Even better, we do not even ask for payment until we have you confirmed for pickup by a safe, reliable, fully insured, direct car carrier. If for any reason you do not ship your car with the carrier that we arrange for you, there is no fee.
The fees paid directly to the carrier however, (in most cases, their fees are not paid until your vehicle is delivered) are not directly controlled by us, so any requests for a refund of the carrier's portion would need to be addressed with the carrier directly.
Of course! And you are always backed by our Damage Free Guarantee policy.
Part of what you pay us for is to verify that the car carrier that we put you on is covered by the proper amount of insurance and that everything is up to date.
There is never any additional cost to you for this coverage, and their insurance is always primary.