What happens at the end of your auto transport, and how do you need to prepare for your car delivery?
The most important thing to know is that you (or a friend) should be prepared to meet the carrier directly.
Of course, it doesn’t have to be you or the owner of the car, but someone you trust should meet the carrier to upon car delivery.
We don’t recommend that you ask the carrier to leave the car unattended; for everyone’s protection, it’s best if you or a friend is there on delivery to document the condition of the car. Someone will have to sign off on the Bill of Lading, and pictures with the driver are a great idea too.
This documentation can be critical in a successful insurance claim in the unlikely event that you experience damage. (Most folks don’t ever need to use that documentation, but it’s much better to be safe than sorry.)
I created a short video that explains this paperwork in more detail, too, it's less than a minute and you can watch right here:
Aside from checking the car's condition, you will be making your final payment to the carrier on car delivery.
Industry standard is payment in cash or certified funds (money order, cashier’s check), directly to the driver after he or she unloads your vehicle. That’s another reason why you or a trusted friend will have to meet the carrier.
So, since you have to meet the carrier, it's best to leave some wiggle room in your schedule on the estimated delivery day. Or, you may want to have a back up contact person to cover hours you may be unavailable yourself.
While your driver will give you an estimate for his/her arrival, sometimes they can be delayed because of traffic or weather or issues with another customer. Of course, you won’t have to wait around all day for the carrier arrival, but it’s best if you don’t plan a major appointment for delivery day – just in case.
If you have any other questions about car delivery or any other phase of the car transport process, please give us a call. One of our friendly representatives is happy to explain it all: 866-221-1664. Or you can get a free estimate by filling out our simple online quote form.
Frequently Asked Questions
Honest Answers to Your Car Shipping Questions
Yes, we always ask for your specific pickup and delivery addresses, if the carrier can get right to the addresses you provide, they will. If the addresses that you give us are not safely accessible for a Multi-car carrier, however, you will need to make arrangements with the driver to meet at a nearby location where the carrier can safely get in and out.
People do it all the time (rarely for free) but the official answer is no.
Not what you wanted to hear, we know, but that is the honest answer.
We are not licensed to broker the shipment of household goods and, likewise, no car carrier that operates in the USA is licensed to transport them from state to state either. Despite what you might be being told by other car shipping companies you may speak with.
Remember, at the end of the day we're all salespeople, and the true answer to this question is not a great selling point.
You will hear a lot of companies tell you that you can put up to 100 pounds of items in the trunk, but that is not entirely true. That fact is that items of that amount are fairly common and the department of transportation is probably not going to split hairs and fine the trucker over items of that amount, provided they are not over their weight limit. They could fine them, however, if they see a vehicle stuffed full of personal items so the car carrier will most likely try to negotiate something with you to cover themselves against any costs they could incur. It's not something we can build into your contract though.
We have a short and helpful video on this topic in our user videos.
Only in rare cases and car carriers will usually charge a premium to make it happen.
All dates given by car carriers are typically estimates and projections.
For this reason (and to keep your cost down) we ask that you build in some flexibility and give us the earliest possible date you would be WILLING to release the vehicle, even though it may not be your preferred date.
We'll put you in direct contact with your car carrier and the driver will also typically call you the afternoon or evening before your pick up and delivery (they won't just show up unannounced, and if they do we want to hear about it). However, car carriers are out on the road battling traffic, weather and any number of other factors that can and do throw them off of their pickup and delivery projections from time to time.
If the projected dates we give you come and you are unable to make contact with your carrier, please call our office immediately so that we may help resolve the situation.
The average transit time from pick up to delivery on any vehicle going coast to coast will average 7 to 10 days. From there you can figure your transit time based on how far your vehicle is traveling, i.e. from either coast to the Midwest might average 3-7 days.
Even better, we do not even ask for payment until we have you confirmed for pickup by a safe, reliable, fully insured, direct car carrier. If for any reason you do not ship your car with the carrier that we arrange for you, there is no fee.
The fees paid directly to the carrier however, (in most cases, their fees are not paid until your vehicle is delivered) are not directly controlled by us, so any requests for a refund of the carrier's portion would need to be addressed with the carrier directly.
Of course! And you are always backed by our Damage Free Guarantee policy.
Part of what you pay us for is to verify that the car carrier that we put you on is covered by the proper amount of insurance and that everything is up to date.
There is never any additional cost to you for this coverage, and their insurance is always primary.