We love receiving online feedback from our customers following their auto transportation. Not only does it let us know how we are doing, but it also helps to inform future customers about what to expect from the auto transportation process. When potential customers begin researching their transport options, they often have expectations about the process based on other services. For example, many customers assume the scheduling of auto transportation is like scheduling a flight through an airline, but are later surprised to find that is not the case.
Auto Transport Scheduling:
We recently received an online review from a customer named Marie who had a common expectation about transport scheduling. Marie had never shipped a car before, and assumed by placing her order in advance that she would receive a firm schedule in advance. Her Safe Direct Car Shipping Customer Service Representative was Jason, and he was available for her questions while waiting on confirmation. Here is how she put it: “As the first date of pick up got closer I was very concerned that I didn't have a carrier, but Jason kept assuring me we had time…and on Monday a transportation company called and said they'd be at my house in 2 hours for my car.”
At first, it is hard for many customers to comprehend that auto transportation schedules are more changeable than other transit schedules. The truth is that every auto transport run is unique based on the different customer addresses each time. That, along with issues like weather and road conditions and traffic there isn’t a way for drivers to micro-manage their drive times to conform to advance planning. Carriers are most likely to confirm availability within 24-48 hours of a customer’s pick-up window - and even then, the times provided are estimates.
We understand that providing estimates within 24-48 hours of pick-up can be less convenient for customers than providing a firm time well in advance, but the nature of affordable auto transportation doesn’t allow for precise advance scheduling. We prefer to inform customers what to reasonably expect from the door-to-door transport service. Our customer Marie said: “This was my first and probably only experience with car transportation, but it all worked out just as Jason said it would.”
If you have any questions about anything you’ve read in online reviews about auto transportation or if you want to know more about what to expect during your auto transport, please give us at Safe Direct Car Shipping a call!
Frequently Asked Questions
Honest Answers to Your Car Shipping Questions
Yes, we always ask for your specific pickup and delivery addresses, if the carrier can get right to the addresses you provide, they will. If the addresses that you give us are not safely accessible for a Multi-car carrier, however, you will need to make arrangements with the driver to meet at a nearby location where the carrier can safely get in and out.
People do it all the time (rarely for free) but the official answer is no.
Not what you wanted to hear, we know, but that is the honest answer.
We are not licensed to broker the shipment of household goods and, likewise, no car carrier that operates in the USA is licensed to transport them from state to state either. Despite what you might be being told by other car shipping companies you may speak with.
Remember, at the end of the day we're all salespeople, and the true answer to this question is not a great selling point.
You will hear a lot of companies tell you that you can put up to 100 pounds of items in the trunk, but that is not entirely true. That fact is that items of that amount are fairly common and the department of transportation is probably not going to split hairs and fine the trucker over items of that amount, provided they are not over their weight limit. They could fine them, however, if they see a vehicle stuffed full of personal items so the car carrier will most likely try to negotiate something with you to cover themselves against any costs they could incur. It's not something we can build into your contract though.
We have a short and helpful video on this topic in our user videos.
Only in rare cases and car carriers will usually charge a premium to make it happen.
All dates given by car carriers are typically estimates and projections.
For this reason (and to keep your cost down) we ask that you build in some flexibility and give us the earliest possible date you would be WILLING to release the vehicle, even though it may not be your preferred date.
We'll put you in direct contact with your car carrier and the driver will also typically call you the afternoon or evening before your pick up and delivery (they won't just show up unannounced, and if they do we want to hear about it). However, car carriers are out on the road battling traffic, weather and any number of other factors that can and do throw them off of their pickup and delivery projections from time to time.
If the projected dates we give you come and you are unable to make contact with your carrier, please call our office immediately so that we may help resolve the situation.
The average transit time from pick up to delivery on any vehicle going coast to coast will average 7 to 10 days. From there you can figure your transit time based on how far your vehicle is traveling, i.e. from either coast to the Midwest might average 3-7 days.
Even better, we do not even ask for payment until we have you confirmed for pickup by a safe, reliable, fully insured, direct car carrier. If for any reason you do not ship your car with the carrier that we arrange for you, there is no fee.
The fees paid directly to the carrier however, (in most cases, their fees are not paid until your vehicle is delivered) are not directly controlled by us, so any requests for a refund of the carrier's portion would need to be addressed with the carrier directly.
Of course! And you are always backed by our Damage Free Guarantee policy.
Part of what you pay us for is to verify that the car carrier that we put you on is covered by the proper amount of insurance and that everything is up to date.
There is never any additional cost to you for this coverage, and their insurance is always primary.