When first time auto shippers learn they are working with a transport broker, often the first instinct is to drop the middle man and find a driver directly. Many auto shippers don't understand why they would need a broker to contract an auto hauler. But actually, it is in the shipper’s benefit to go through a broker. In fact, working with a good broker is the best protection for a safe, smooth transport.
For one thing, a good broker will recommend a reasonable price to contract a hauler. Many first time shippers don’t know that the auto transport market varies from week to week, from route to route. In fact, there are even seasonal changes. Auto shippers - especially bargain hunters - can undermine their own efforts to ship a vehicle by offering a price that is too low. Sometimes a low price is one that only dodgy haulers will accept. But a reputable broker can help you set the right price to contract a great hauler for your transport job.
And when it comes to getting your valuable car across the country, you want to contract a safe transporter. There are carriers our there who don’t carry good insurance, or they let their licenses lapse. Some have a careless track record. A transport broker has access to industry tools providing information on specific carriers - more information that average consumers can find on-line.
In addition to industry tools, a great broker has direct experience with hundreds of different haulers. In fact, here at Ship a Car Direct, we have a “Do Not Use” list. We keep a list of independent haulers we have worked with who have not delivered to our standards – or worse, haulers who have not resolved issues that have arisen. If a hauler is on this list, we will not contract them for any of customers. Even if there aren’t many options for a particular route, we will not use a hauler that does not take responsibility for quick and safe service.
A good broker is your best bet for a smooth and safe transport. If you have any questions about how we choose the best independent hauler for you, give us a call: 866-221-1664. We are always happy to explain our vetting process to potential auto shippers.
Frequently Asked Questions
Honest Answers to Your Car Shipping Questions
Yes, we always ask for your specific pickup and delivery addresses, if the carrier can get right to the addresses you provide, they will. If the addresses that you give us are not safely accessible for a Multi-car carrier, however, you will need to make arrangements with the driver to meet at a nearby location where the carrier can safely get in and out.
People do it all the time (rarely for free) but the official answer is no.
Not what you wanted to hear, we know, but that is the honest answer.
We are not licensed to broker the shipment of household goods and, likewise, no car carrier that operates in the USA is licensed to transport them from state to state either. Despite what you might be being told by other car shipping companies you may speak with.
Remember, at the end of the day we're all salespeople, and the true answer to this question is not a great selling point.
You will hear a lot of companies tell you that you can put up to 100 pounds of items in the trunk, but that is not entirely true. That fact is that items of that amount are fairly common and the department of transportation is probably not going to split hairs and fine the trucker over items of that amount, provided they are not over their weight limit. They could fine them, however, if they see a vehicle stuffed full of personal items so the car carrier will most likely try to negotiate something with you to cover themselves against any costs they could incur. It's not something we can build into your contract though.
We have a short and helpful video on this topic in our user videos.
Only in rare cases and car carriers will usually charge a premium to make it happen.
All dates given by car carriers are typically estimates and projections.
For this reason (and to keep your cost down) we ask that you build in some flexibility and give us the earliest possible date you would be WILLING to release the vehicle, even though it may not be your preferred date.
We'll put you in direct contact with your car carrier and the driver will also typically call you the afternoon or evening before your pick up and delivery (they won't just show up unannounced, and if they do we want to hear about it). However, car carriers are out on the road battling traffic, weather and any number of other factors that can and do throw them off of their pickup and delivery projections from time to time.
If the projected dates we give you come and you are unable to make contact with your carrier, please call our office immediately so that we may help resolve the situation.
The average transit time from pick up to delivery on any vehicle going coast to coast will average 7 to 10 days. From there you can figure your transit time based on how far your vehicle is traveling, i.e. from either coast to the Midwest might average 3-7 days.
Even better, we do not even ask for payment until we have you confirmed for pickup by a safe, reliable, fully insured, direct car carrier. If for any reason you do not ship your car with the carrier that we arrange for you, there is no fee.
The fees paid directly to the carrier however, (in most cases, their fees are not paid until your vehicle is delivered) are not directly controlled by us, so any requests for a refund of the carrier's portion would need to be addressed with the carrier directly.
Of course! And you are always backed by our Damage Free Guarantee policy.
Part of what you pay us for is to verify that the car carrier that we put you on is covered by the proper amount of insurance and that everything is up to date.
There is never any additional cost to you for this coverage, and their insurance is always primary.
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